Synaptics Mouse Driver Problems

Driver Replacement

If the mouse pointer fails to operate correctly after upgrading the operating system, you cannot change the software's advanced settings or the mouse wheel on a PS/2 or USB mouse does not operate, you need to replace the outdated, malfunctioning or inappropriate Synaptics driver with a new one. Since each manufacturer has its own specific hardware setup, download the driver from the system manufacturer's website.

Erratic Mouse Behavior

Erratic or randomly jumping pointer problems on a Synaptics device may be addressed from the software driver's settings. Change the "PalmCheck" and "Touch Sensitivity" settings from the device's Properties window in the Control Panel.

Driver Conflicts

The Synaptics driver will not operate correctly if another conflicting mouse driver is installed. You must remove any other drivers and sometimes reinstalling the correct Synaptics drivers is necessary to restore functionality.